Privacy Policy

Our contact details

Name: Hover Media Ltd

Address: 15 South Market Street, Hetton le Hole, Houghton le Spring, Tyne and Wear, DH5 9DP

Phone Number: 0191 6951295

E-mail: enquiries@hovermedia.co.uk

The type of personal information we collect

Contact Forms

We currently collect and process the following information using contacts forms on our website and social media:

Full Name
Email
Address
IP Address
Telephone number
Other information you supply during an enquiry or purchase

Visitor Tracking

Like most websites, our website uses Google Analytics. This tool collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. We use this information to better understand how visitors find us and how they interact with our website. We can use this to make adjustments to our website, to deliver a better user experience.

Images, video and audio

A core part of our business involves the collection and processing of images, video and audio. Such media may contain personally identifiable information. Media may also be attached with additional meta data such as the date, time and location. In most cases, our media will be taken from public land, or from private land with the landowners permission.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

To carry out our obligations arising from any contracts entered into between you and us and to provide you with th information, products and services that you request from us;
To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
To notify you about changes to our service; and
To ensure that content we provide is presented in the most effective manner for you and for your computer.

[If applicable] We also receive personal information indirectly, from the following sources in the following scenarios:

Data visible from websites
Data visible from social media profiles
Data visible from content such as blogs, articles and social media posts

We use the information that you have given us for the following:

to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
to allow you to participate in interactive features of our service, when you choose to do so;
as part of our efforts to keep our site safe and secure;
to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you
to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are either:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting enquiries@hovermedia.co.uk

(b) We have a contractual obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

How we store your personal information

Your information is securely stored.

We keep personal information for as long as there is a business reason to do so. We will then securely erase/dispose your information once not longer required.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at enquiries@hovermedia.co.uk if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at complaints@hovermedia.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk